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Creative Resource Manager

New York, New York, United States

Jack Morton is looking for a Resource Manager, who will act as a crucial conduit of information between account, production, strategy and creative departments.

The ideal candidate will be left brain / right brain balanced. An appreciation and understanding for the creative process and the flexibility it requires to deliver award-winning work is vital. At the same time, they’ll need to be aware of the schedule and budget of each project (that are prepared by the producers) raising the flag where necessary, keeping our creatives on schedule, busy but managing their workload as appropriate.

They’ll own the planning document that allocates resource to projects, and present potential resource configurations based on requirements and availability to the leadership teams to support them in making choices on how projects are cast.

At the same time, they’ll need to manage, resource and look after our freelancers. Those that are in the building need help on the basics such as ‘where do I do my timesheets?’ and other day-to-day questions. We also need to grow our pool of talent, so outreach and getting exciting people in the building will be a key and ongoing responsibility. They’ll manage the rolodex of people we have available and when a requirement comes up for freelance resource, respond to that brief with a shortlist of candidates.

The Creative Resource Manager will report to the Director of Operations with a dotted line to the Executive Creative Director– representing that left brain / right brain requirement of the role and the unique position between departments.

This is a new role in the Jack New York office, and therefore prior experience as well as a proactive approach with the confidence to suggest, test and implement systems will be important.



  • Source the best freelancers available for a given position, balancing the needs of the role, team dynamics and budget considerations.
  • Actively negotiate and execute freelance contacts and pay rates.
  • Be the conduit of information between account, production, strategy and creative.
  • Lead meetings relating to resource managements.
  • Oversight of all projects in the building, using documentation provided by the production team to stay up to date on each project schedule, resource plan and budget.
  • Help deliver extraordinary creative work, whilst balancing the need to work with agreed budget and time parameters. Raise the flag when the balance is off.
  • Ensure freelancers have a positive experience at Jack, streamlined to allow them to do a great job with minimum administrative delay whilst completing all necessary paperwork in a timely fashion.
  • Manage and execute agency onboarding for freelancers and new hires.
  • Present options for resource configurations and casting to the Executive Creative Director and project team ( understanding that the final decision rests with the ECD).
  • Provide consultative guidance for project teams when developing project plans and approach. This may include talent recommendations, guidance on hours needed to complete the project, and provides proactive solutions for delivering client and pitch work.
  • Proactively manage team bandwidth tracking hours per week, week over week, and throughout the year. Flag and provide solutions when bandwidth exceeds reasonable expectations.
  • Maintain and update project tracking system and review weekly with the creative, account, and production teams.
  • Manage freelancer rolodex and grow it consistently – we want a revolving door of amazing people to meet! Develop our ‘bench’ of talent across all creative and production disciplines.



  • Organized.
  • Responsible. This role occupies a vital place in the agency. The right person will increase our creative output and help us become more profitable.
  • Plate-spinner. Those only able to do one thing at once need not apply!
  • Left brain / Right brain. Support the creative team and give them what they need to succeed, but a creative only mindset will not succeed in helping us meet the budget and schedule. We need someone balanced in the middle.
  • Microsoft Excel. The role requires strong Excel skills as this is currently how we manage our resourcing.
  • Leading meetings with project teams, speaking to creatives about their work, informing the senior leadership team of status and so on. Strong email communication skills will also be key.
  • We try to know what’s coming, but there are always surprises. A can-do attitude in these tight timeframes is vital.



  • 4-6 years of experience in a related field. Direct experience is most desirable, but a successful application could come from someone with project management, production or resource management backgrounds.
  • Experiential marketing experience will be an advantage, but not essential.
  • College degree preferred.
  • Proficiency with Microsoft Office programs.


Jack Morton is an equal opportunity employer; we strongly value diversity at our company. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. In 2020, Jack Morton, as part of Interpublic Group (IPG), has been named to the Bloomberg Gender Equality Index (GEI), and has once again been designated a Best Place To Work For LGBTQ Workplace Equality by the Human Rights Campaign in their Corporate Equality Index.

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Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.

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